INTRODUCTION .................................................................................................................... 7
1. Magdalena CENTKOWSKA Theoretical principles of reservation aboutorganization changes .............................................................................................................. 9
2. Michał J. CICHY, Marek SZAFRANIEC Eco-innovation in polish cleanerproduction companies. Part 1: general aspects of innovation ............................................. 19
3. Michał J. CICHY, Marek SZAFRANIEC Eco-innovation in polish cleanerproduction companies. Part 2: live cycle assessment .......................................................... 39
4. Joanna EJDYS, Katarzyna HALICKA, Justyna GODLEWSKA Forecasting theprice of electricity on the energy exchange ......................................................................... 53
5. Barbara FLISIUK, Adam GOŁĄBEK Commercialization of research results –models, procedures, barriers and best practices .................................................................. 63
6. Anna GEMBALSKA-KWIECIEŃ Proper organization of the work environmentas one of the elements to improve work safety ................................................................... 75
7. Anna GEMBALSKA-KWIECIEŃ, Zbigniew ŻURAKOWSKI Need for trainingthe scope of health and safety in enterprises in the assessment of workers ........................ 85
8. Anna GEMBALSKA-KWIECIEŃ, Zbigniew ŻURAKOWSKI Safety managementand the problem of participation of employees in enterprise .............................................. 93
9. Urszula KOBYLIŃSKA, Agata LULEWICZ-SAS Improvement the quality ofadministration services on the example of dean’s office at Faculty of Management Bialystok University of Technology ................................................................................. 103
10. Beata KRAWCZYK-BRYŁKA, Iwona FLIS E-mediation – the entrepreneurial strategy of conflict resolution ........................................................................................... 113
11. Krzysztof MICHALSKI Selected aspects of land rehabilitation of degraded post-industrial areas ......................................................................................................... 125
12. Katarzyna MIDOR, Michał ZASADZIEŃ, Bartosz SZCZĘŚNIAK The transfer of knowledge among employees of Maintenance ............................................................ 135
13. Mateusz MROCHEN Manufacturing Quality Control – a way to issue the National Certificate of Conformity ................................................................................................. 145
14. Tetyana PALONNA, Olena KOLOMYTSEVA, Tetyana BURCEVA BI technologies in modelling enterprise management activities ........................................... 159
15. Elżbieta PAWŁOWSKA Non-governmental organizations and social capital ............ 167
16. Aleksandra SNARSKA Creating customer value and customer experience in retail banking Poland ................................................................................................................. 177
17. Zofia ŚWIĘCICKA Use of cost account for project management in mining enterprise .......................................................................................................................... 203
18. Maria ŚLĘZOK, Katarzyna ŁUCZAK Intelligent building, automated car parking system ............................................................................................................................... 217
19. Joanna TOKAR Praxeological slogan „Liberate perfection in all action” in the context of self-improvement of employees ............................................................ 227
20. Tomasz TROJANOWSKI Enterprises facing the challenges of sustainable development ..................................................................................................................... 239
21. Edyta WIŚNIEWSKA-PLACHETA Determinants of a company’s readiness for change ......................................................................................................................... 249
22. Radosław WOLNIAK Architectural barriers in the city office – perceived by the customer disabled on the example of Dąbrowa Górnicza ................................................ 265
23. Radosław WOLNIAK, Agata MOSKALUK-GROCHOWICZ The consumers’ knowledge about information placed on cosmetics ......................................................... 279
24. Radosław WOLNIAK, Sylwia ZENDLA Customer satisfaction in the service organization on the example of airport ............................................................................ 291
25. Piotr ZIUZIAŃSKI, Małgorzata FURMANKIEWICZ The role of performance dashboard in decision-making process ............................................................................. 311
26. Zbigniew ŻURAKOWSKI Culture in the enterprise .................................................... 323
List of reviewers
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