INTRODUCTION .................................................................................................................... 7
AMOLE B.B., OYATOYE E.O., KUYE O.L. Determinants of patient’s satisfaction on service quality dimensions in the Nigeria teaching hospitals ............................................... 9
BUJARA M., POPCZYK M. The motives of choice the field of mining and geology to study at Silesian University of Technology based on surveys from students from that faculty ....................................................................................................................................... 35
BURCHART-KOROL D. Sustainable management of natural resources based on circular economy ................................................................................................................. 51
BURCHART-KOROL D., CZAPLICKA-KOLARZ K., TUREK M., BORKOWSKI W. Application of LCA techniques to support and improvement environmental management in mining enterprises ................................................................... 63
DYBICH A. Educational situation in the new types of families and the threat of social maladjustment ............................................................................................................ 77
FRANKE E. Kaizen as a method of continuous improvement used to acquire knowledge in a learning organization ...................................................................................... 93
FRANKE E. Types of knowledge and source of their acquisition in the modern enterprise in aspect of the learning organization .................................................................... 105
FURMANKIEWICZ M., ZIUZIAŃSKI P., KRZCIUK M.K. The use of survey sampling in survey data analyzing. Case study of monitoring epidemic by Internet users ... 119
GEMBALSKA-KWIECIEŃ A. Optimization of the system of managing the health and safety at work in the chosen industrial enterprise ........................................................... 135
GŁĘBOCKI K., HERBUŚ I. Communes in innovative platforms of cooperation forming energy economy ....................................................................................................... 147
HENDEL M. Applicability of tourist function indexes in evaluation of tourism area development of the example of Ustroń commune ................................................................. 157
IGNAC-NOWICKA J. Examinations of sense of security in facilities supervised by technical means ...................................................................................................................... 171
IGNAC-NOWICKA J. The use of video monitoring in public safety – opinion survey respondents ............................................................................................................................. 181
JAKUBIEC M., KNAPEK T. Chosen aspects of industrial safety management system in manufacturing company ......................................................................................... 193
KAINZ M. Cultural identity constructions within the context of the global usage of digital communication technologies .................................................................................. 207
KNOP K. Using QFD method and CTQ tree to identify the areas needing improvement in the product – farm truck trailer .................................................................... 219
KNOP K. Visual management – as a key element in improvement of production company ................................................................................................................................. 237
KUZIOR A., JANCZYK J. Cyberspace – diversified social space – chosen evaluation areas ...................................................................................................................... 253
LITVINOV A. Innovations and development of the agricultural enterprise .................... 263
ŁYP-WROŃSKA K., WZOREK A., KARGUL-PLEWA D. Process management in quality management systems .............................................................................................. 275
MAJ J. Diversity of competencies of employees due to age on the example of teachers in the Opole Voivodeship ......................................................................................... 287
MATWIEJCZUK W., CZECZUK M., SZYRENOS P. Factors of the price flexibility of the tenders for construction works .................................................................... 299
SKALNY A., BIAŁECKA B. Determinants of the valuation model of postindustrial areas ........................................................................................................................................ 313
SKOTNICKA B., MASOŃ P. Improving technological objects using the SMED method .................................................................................................................. 327
SOBOTKIEWICZ D. Multiple economic entities. Essence and functioning. Selected issues ........................................................................................................................ 345
ROSAK-SZYROCKA J. Relation management patient – medical worker of hospital in the quality of medical services aspect ................................................................................ 357
ROSAK-SZYROCKA J. Quality improvement of medical services in Polish Quality Award aspect ............................................................................................................. 369
SOCHA R., SULENTA S. Crisis management and international activities the State Fire Service ................................................................................................................... 381
STASZEWSKA J. Coopetition in restructuring and competitiveness growth processes of an energy company ............................................................................................................ 391
SUSABOWSKA K. Human capital management as a driver for enhancing innovations in culted organizations ........................................................................................................... 403
TUREK M., MICHALAK A. – The method of complex audit of hard coal mines in the context of assessment of their development perspectives ...................................................... 415
WOLNIAK R. The analysis of architectural barriers in Pszczyna municipal office from disable person point of view .......................................................................................... 429
WOLNIAK R. Relations between Corporate Social Responsibility and the concept of greenwashing ..................................................................................................................... 443
WOLNIAK R., MOSKALUK-GROCHOWICZ A. Sensory research cosmetics with and without nanoparticles – comparative analysis ......................................................... 455
WYCIŚLIK-KUPICHA A., LEBECKI K., NOWAK D. Eco-effectiveness risk management ........................................................................................................................... 471
ZYZNAR-SOCZEWICA M. General conditioning of a successful public-private partnership .............................................................................................................................. 481
ŻURAKOWSKI Z. Analysis of the effect of organic solvents on workers employed in the chemical ....................................................................................................................... 495
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